Get Support

Where can I get help?

In case of emergency, or if you feel you can’t keep yourself safe, please go to Accident and Emergency, or call 999.

For non-emergency: Police – call 101  NHS – call 111.

Please note that SPEAR do not provide emergency or direct access accommodation.  Our accommodation is for those who have been verified as rough sleeping by our street outreach teams, as part of their pathway off the street. 

Report Yourself / Someone Else Rough Sleeping

If you are rough sleeping, or come across someone who is, you can report this through Streetlink.  Streetlink is a national service, and once a report is made it is sent to the local outreach team, who will go out during anti-social hours to try and find that person bedded down and start working on a solution for them to come off the street.  Streetlink is the best way to report someone rough sleeping and get them support.

To report a rough sleeper, you can download the Streetlink App (through Google Play or iTunes), call 0300 500 0914, or go to the website – www.streetlink.org.uk

If you are not sure of the exact location, or the rough sleeper is in a difficult place to find, you can also download the What 3 Words app, which easily pinpoints your location.

Insecurely Housed / Facing Eviction

If you believe you will be street homeless within the next 56 days, due to an eviction or insecure sofa surfing, make a homelessness application with the local authority (you should also do this if you are rough sleeping).

They may be able to assist in helping you remain in your property, or give advice on alternative accommodation.  They will also be able to check if your eviction is legal.

You can make a homelessness application on line, or contact housing options directly.

Local Homeless Support / Drop In Centres

SPEAR – the commissioned outreach team for rough sleepers (sleeping on the street).  Referrals come through the Streetlink pathway (see above).  Please note that due to confidentiality, individual cases cannot be discussed without express written consent.  If you want to get directly in contact with one of our team, please use the below email addresses:

Kingston: kingstonoutreach@spearlondon.org

Richmond: richmondoutreach@spearlondon.org

Sutton: suttonoutreach@spearlondon.org

Wandsworth: wandsworthoutreach@spearlondon.org

Finance / Benefits / Debt

See below to get advice on employment benefits, job opportunities, advice on debt, employment, immigration, consumer rights, legal advice, relationships, health and social care, local information etc.

Food Banks

If you are really struggling financially, and can’t afford food, you may be able to get assistance from a food bank. See details of your local foodbank below.

Addiction Support

Your GP should be your first point of call for addiction support concerns, as well as physical issues.  It is really important that you have a good relationship with them, as it can be difficult to discuss your mental health.

Your GP will be able to refer you to any other services that they think can support you with your addiction.

See below for more services:

Mental Health Support

Your GP should be your first point of call for emotional difficulties / mental health concerns, as well as physical issues.  It is really important that you have a good relationship with them, as it can be difficult to discuss your mental health.

Your GP will be able to refer you to any other services that they think can support you with your emotional or mental health.

See below for more services:

Domestic Abuse

Domestic abuse is not just physical violence.  It is made up of many forms of controlling and coercive behaviour.  This includes: Physical abuse, Sexual abuse, Financial abuse, Coercive control, Emotional abuse, Digital / online abuse, Honor-based violence, Forced marriage, Female genital mutilation (FGM)

It is important to note that in regards to domestic violence and homelessness, the law was changed in 2021.  A person now has a priority need if they are homeless as a result of experiencing domestic abuse.  If you have experienced abuse, you are able to apply for support at any local authority housing team, regardless of any local connection you may or may not have.

Immigration Support

Citizen’s Advice is always a good place to start when you are trying to regularise your immigration status.  There is lots of advice on their main website – https://www.citizensadvice.org.uk/immigration/ – or you can make an appointment to talk to someone locally.

See below for more options:

  • Kingston Housing Options

Guildhall 2, St James’ Road, Kingston KT1 1EU

Phone: 0208 547 5003

Email: housing.options@kingston.gov.uk   

Online application: https://www.kingston.gov.uk/housing-options-advice/housing-advice/1

  • Richmond Housing Options

Civic Centre, 44 York St, Twickenham TW1 3BZ

Phone: 0208 891 7409

Email: housingadvice@richmond.gov.uk

Online application: https://www.richmond.gov.uk/homelessness_application

  • Encompass (Sutton)

CIVIC Centre, St Nicholas Way, Sutton SM1 1EA

Phone: 0208 770 5000

Email: contact@encompass-latc.co.uk   

Online application: https://www.sutton.gov.uk/-/housing-advice-are-you-homeless-now-or-think-you-will-be-soon

  • Wandsworth Housing Options

Town Hall, Wandsworth High Street, SW18 2PU

Phone: 0208 871 6161

Email: housingadvice@wandsworth.gov.uk   

Online application: https://www.wandsworth.gov.uk/housing/homelessness-and-temporary-accommodation/make-a-homelessness-referral/

  • Shelter

This organisation gives housing advice in the aim of preventing homelessness across the UK.  They are considered experts in the field.  The website itself is a wealth of knowledge, where you can find out all kinds of information on things like private renting, council properties, deposits, repairs, housing benefits, eviction and repossession.

In addition, you are able to ask for advice on line, via telephone, or in person.

www.shelter.org.uk

0808 278 8074

8am – 8pm weekdays

9am – 5pm weekends

Alternatively, there is a specific number for London residents:

0330 053 6091 (under 25’s)

0344 515 1540 (over 25’s)

Webchat also available, and usually the easiest way to get through.

 

  • South West London Law Centre

If you cannot afford a lawyer, they may be able to provide free and independent legal advice on social welfare issues, such as housing, debt, immigration and employment

www.swllc.org

Phone: 0208 767 2777

Email: enquiries@swllc.org

Kingston:

Kingston Churches Action on Homelessness (KCAH) – support single homeless people in Kingston experiencing housing crisis.

Address: St Peter’s Church Hall, Kingston Upon Thames, KT2 6QL 
Phone: 0208 255 7400 
Email: enquiries@kcah.org.uk

Richmond:

Vineyard Community Centre – providing food, day time shelter, clothing, haircuts, shower facilities, and use of postal and internet services. Advice and signposting.  Open Monday – Friday, 9am – 11am

Address: 2a The Vineyard, Richmond TW10 6AQ 
Phone: 0208 439 9735
Email: info@vineyardcommunity.org

Sutton:

Sutton Night Watch Homeless Charity – offers food and clothing, showers, clothes washing facilities. Monday 8am – 6pm, Tuesday 8am – 4pm, Wednesday 8am – 2pm, Thursday 8am – 4pm, Friday 8am – 6pm, Saturday 8am – 11am

Address: 35 Manor Rd, Wallington SM6 0BW
Phone: 0208 669 9920 
Email: suttonnightwatch@gmail.com

Wandsworth:

Wandsworth Salvation Army – homeless drop in with food, advice, showers, hairdressing, and bi-weekly health visitor checks. Mondays 6 – 8pm

Address: 9 Ram Street, Wandsworth SW18 1TJ.
Email: wandsworthcorps@salvationarmy.org.uk

Southcroft Community Table – community drop in with free food for homeless. Thursdays 11am – 1pm

Address: Southcroft Church, 276 Mitcham Lane, SW16 6NU. 
Email: thecommunitytablelove@gmail.com

Nearby Boroughs:

Ace of Clubs – community providing food, clothing, laundry, accommodation advice, welfare advice, healthcare and volunteering. Dine in and take away lunch Monday – Friday 12pm – 2.30pm

Address: St Alphonsus Road, SW4 7AS. 
Phone: 0207 720 2811 / 0207 720 0178. 
Email: info@aceofclubs.org.uk

Spires Rough Sleeper Space – provide food, washing facilities, clothing, emergency healthcare, housing advice, employment advice. Monday, Tuesday, Friday 9am – 10.30am, Thursdays 9am – 1pm

Address: Church Hall, 8 Tooting Bec Gardens, SW16 1RB. 
Phone: 0208 696 0943
Email: info@spires.org.uk

Faith In Action – provide breakfast, a hot lunch, warm drinks, food parcels, laundry, showers, internet access, sleeping bags and donated clothing. Can offer advise and sign posting.  Wednesday & Friday 10am – 2.30pm.

Address: Salvation Army Hall, 109 Kingston Rd, Merton SW19 1LT. 
Phone: 07843 280 419 
Email: team@mertonfaithinaction.org

  • Benefits Advice

To get advice on Employment Benefits and job opportunities, contact your local Job Centre.  If you need additional support, they can also refer you to services such as “The Work & Health Program”, delivered by the Shaw Trust.  This program helps you find employment, but also supports with individual challenges, such as confidence, mental health, disability, substance misuse and the like.  Remember, if you are working but with a low income, you still may be able to receive some benefits.

New Benefit Claims – 0800 055 6688

Existing Benefit Claims – 0800 169 0310

Universal Credit – 0800 328 5644

To cancel or change a job centre appointment, log into your universal credit account

Kingston Job Centre – Guildhall 2, Kingston KT1 1EU

Phone: 0800 169 0190

Richmond (Twickenham) Job Centre – Chatsworth House, 59 – 63 London Rd, TW1 3SZ

Phone: 0800 169 0190

Sutton Job Centre – Carew House, Railway Approach, Wallington SM6 0DX

Phone: 0800 169 0190

Wandsworth Job Centre – 29 Hardwicks Square, Wandsworth SW18 4AL

Phone: 0800 169 0190

 

  • Citizens Advice

Provides information and advice on debt, employment, immigration, consumer rights, legal advice, relationships, health and social care, local information etc

Kingston – Neville House, 55 Eden Street, Kingston KT1 1BW

Phone: 0203 166 0953

www.citizensadvicekingston.org.uk

Richmond – 94-102 High St, Hampton Hill, Hampton TW12 1NY

Phone: 0808 278 7873

www.citizensadvicerichmond.org/

Sutton – Civic Offices, St Nicholas Way, Sutton SM1 1EA

Phone: 0208 405 3552

www.citizensadvicesutton.org.uk

Wandsworth – Battersea Library, 265 Lavender Hill, Clapham Junction SW11 1JB

Phone: 0808 278 7833

www.cawandsworth.org

 

  • Other Money Advice Services:

 

StepChange – www.stepchange.org

Phone: 0800 138 1111 – (do a budgeting plan on their website before calling)

National Debt Line – www.nationaldebtline.org

Phone: 0808 808 4000 – Web Chat Available

Money Advice Service – www.moneyadviceservice.org.uk

Phone: 0800 138 7777 – Web Chat Available

Civil Legal Advice – Amongst other things, debt advice if your home is at risk – Must qualify for legal aid.

Phone: 0345 345 4345

If you are really struggling financially, and can’t afford food, you may be able to get assistance from a food bank.

Food banks will provide 3 days’ worth of food which is nutritionally balanced for those who are in crisis.

If you are currently being supported by a service (such as probation, family worker, health and wellbeing service etc), they should be able to give you a voucher.

To find details of your local foodbank, please go to:

Kingston: https://kingston.foodbank.org.uk/

Richmond: https://richmond.foodbank.org.uk/

Sutton: https://sutton.foodbank.org.uk/

Wandsworth: https://wandsworth.foodbank.org.uk/

For support and advice on drug and alcohol misuse, the following are the main local providers:

Kingston Wellbeing Service

Surbiton Health Centre, Ewell Road, Surbiton KT6 6EZ

Phone: 0203 317 7900

Email: kws.drug.alcohol@candi.nhs.uk

www.kingstonwellbeingservice.org

Richmond Community Drug & Alcohol Service (RCDAS)

Ilex House, 94 Holly Rd, Strawberry Hill TW1 4HF

Phone: 0203 228 3020

Email: wcdas-referrals@slam.nhs.uk

www.rcdas.co.uk

Sutton Inspire

Orian House, 19 Cedar Rd, Sutton SM2 5JG

Phone: 0208 773 9393

Email: info@inspirepartnership.org.uk

https://cranstoun.org/help-and-advice/alcohol-other-drugs/inspire-sutton/

Wandsworth Community Drug & Alcohol Service (WCDAS)

St Johns Therapy Centre, 162 St Johns Hill, Battersea SW11 1SW

Phone: 0203 228 1777

Email: WCDAS-Referrals@slam.nhs.uk

www.wcdas.com

Other Addiction Support:

Talk to Frank – 0300 123 6600 – 24 hours a day – talktofrank.com

Narcotics Anonymous – 0300 999 1212 – 10am – midnight – ukna.org

Drinkline – 0300 123 1110 – 9am – 11pm week days – 6pm – 11pm weekends

Alcoholics Anonymous – 0800 917 7650 – 24 hours a day – alcoholics-anonymous.org.uk

Action on Addiction – 0300 330 0659 – actiononaddiction.org.uk

  • Kingston

 

Kingston iCope – for support with anxiety and depression. You must be registered with a GP within the borough of Kingston Upon Thames to access service.

Hollyfield House

22 Hollyfield Rd, Surbiton KT5 9AL

Phone: 0208 317 7850

Email: kingston.icope@candi.nhs.uk

www.icope.nhs.uk

Kingston Mind – for mental health support.

Siddley House

50 Canbury Park Road, Kingston KT2 6LX

Phone: 0208 255 3939

Email: info@mindinkingston.org.uk

www.mindinkingston.org.uk

They also have a drop in café at the Alfriston Centre on Thursday evenings – 3 Berrylands Rd, Surbiton KT5 8RB

  • Richmond:

 

Richmond Wellbeing Service – offer free talking therapies. You must be registered with a GP within the borough of Richmond Upon Thames to access service

First Floor St John’s Health Centre

Oaks Lane, Twickenham TW1 3PA

Phone: 0208 548 5550

Email: elft.rws@nhs.net

www.richmondwellbeingservice.nhs.uk

Richmond Mind – for mental health support

First Floor Rear, UK House

82 Heath Rd, Twickenham TW1 4BW

Phone: 0208 948 7652

Email: info@rbmind.org

www.rbmind.org

  • Sutton:

 

Sutton Uplift – for support with anxiety and depression, and with more complex mental health concerns

1st Floor, Jubilee Health Centre, East Building

6 Stanley Rd, Wallington SM6 0EX

Phone: 0800 032 1411

Email: suttonuplift@swlstg.nhs.uk

https://www.suttonuplift.co.uk/

Sutton Mental Health Foundation – community mental health support service. They also have a crisis café open 7 days a week between 6.30pm – 11pm (last admission 10.30pm)

63 Downs Road, Belmont, SM2 5NR

Phone: 0208 770 0172

Email: admin@smhf.org.uk

www.mindinkingston.org.uk

  • Wandsworth:

 

Talk Wandsworth – providing talking therapy to help with stress, worry and low mood

First Floor Office Premises

56 Tooting High St SW17 0RN

Phone: 0203 513 6264

Email: talkwandsworthadmin@swlstg.nhs.uk

www.talkwandsworth.nhs.uk

 

  • Telephone Crisis Support:

Samaritans Helpline – This is a 24 hour a day, 365 day a year crisis support line. There is always someone who will listen to you. Phone: 116 123

Saneline – 7 days a week, from 4.30pm – 10.30pm, offering specialist emotional support. Phone: 0300 304 7000

Calmline – A specialist service for men only, this line operates 5pm – midnight, 7 days a week. Phone: 0808 802 5858

 

  • Crisis Recovery Cafes (South West London)

These are cafes that provide safe and supportive spaces if you are having a mental health crisis

Sunshine Recovery Café – 296A Kingston Rd, SW20 8LX

Phone: 0203 872 8217 / 07908 436 617

Email: info@cdars.org.uk

Open Monday to Friday 6pm – 11pm, and weekends 12pm – 11pm

Recovery Café – 966 Garratt Lane, SW17 0ND

Phone: 0208 767 8426

Email: recovery.cafe@hestia.org

Open Monday to Friday 6pm – 11pm, and weekends 12pm – 11pm

24 Hour Free Domestic Violence Helpline – 0808 200 0247.

  • Kingston


The Kingston One Stop Shop is a drop in for victims of domestic violence, where a number of professionals are all in the one place to give you advice and support. This includes workers such as: domestic violence specialists providing advocacy and advice; solicitors offering advice and support on injunctions and housing issues; health visitors that can discuss any concerns you may have about your children; drug and alcohol services; mental health workers

The One Stop Shop operates EVERY MONDAY, from 9.30am – 12.30pm

Kingsgate Church, 161A Clarence Street, Kingston KT1 1QT

The Kingston Domestic Violence Hub provides free, confidential, non-judgmental and independent support to anyone who is experiencing domestic violence. They are not a drop in service, but can arrange to meet you face to face.

The DV Hub phone line is open 9am – 5.30pm during weekdays.

Phone: 0208 547 6046

Email: kingstondvhub@refuge.org.uk

 

  • Richmond


The One Stop Shop is Richmond is a weekly drop-in service offering free, discrete support, advice and information concerning domestic abuse, stalking and sexual violence. If you are experiencing domestic abuse, you can go to the One Stop Shop and get free legal advice and assistance, as well as other professional advice including information about injunctions and other orders, child contact arrangements, issues with housing, debt, or drug and alcohol addiction. There are no appointments needed.

The One Stop Shop operates EVERY FRIDAY from 10am – 12pm

Hampton Hill Citizens Advice, 94-102 High Street, Hampton Hill, TW12 1NY

Hestia – provide Independent Domestic Abuse Advocacy (IDVA) support, and refuge accommodation. They offer practical and emotional support

Phone: 0203 879 3544.  Refuge Accommodation Phone: 0808 169 9975.  Email: richwan.idva@hestia.org

 

  • Sutton


The Sutton One Stop Shop is a drop in for victims of domestic violence, where a number of professionals are all in the one place to give you advice and support. Female Clients only

The One Stop Shop operates EVERY WEDNESDAY, from 9.30am – 11.30am

Sutton Baptist Church, 21 Cheam Rd, Sutton SM1 1SN

The Sutton Women’s Centre provides services including counselling and support groups

Phone: 0208 661 1911 for more information

www.suttonswomenscentre.co.uk  

Not Alone In Sutton

This is a website with lots of information, advice and links to local services for women who have, or are, experiencing domestic abuse

www.notaloneinsutton.org.uk

 

  • Wandsworth


The Wandsworth One Stop Shop is a drop in for victims of domestic violence, where a number of professionals are all in the one place to give you advice and support.

The One Stop Shop operates in two locations

EVERY MONDAY, from 10am – 12.00pm

St Mark’s Church, Battersea Rise, SW11 1EJ

EVERY WEDNESDAY, from 10am – 12.30pm

Picasso Building, Minstead Gardens, Roehampton SW15 4EE

Hestia – provide Independent Domestic Abuse Advocacy (IDVA) support, and refuge accommodation. They offer practical and emotional support

Phone: 0203 879 3544.  Refuge Accommodation Phone: 0808 169 9975.  Email: richwan.idva@hestia.org

 

  • Additional Support for Victims (General)

 

Rights of Women – Free Legal Advice lines:

    • Family Law – 0207 252 6577
    • Criminal Law – 0207 251 8887
    • Women in London – 0207 608 1137
    • Immigration & Asylum Law – 0207 490 7689

www.rightsofwomen.org.uk

National Centre for Domestic Violence – Helps you get fast and free emergency injunctions.

0800 970 2070

www.ncdv.org.uk

Victim Support – Emotional support for victims of all crime, including domestic violence

0808 168 9111

www.victimsupport.org.uk

Civil Legal Advice (CLA) – If you qualify for legal aid, you can get free legal advice if you are a victim of domestic violence.

0345 345 4345

Safe Spaces– walk into a TSB bank branch, any Boots UK store, Superdrug Pharmacy, Morrisons Pharmacy, or one of the independent pharmacies and ask to use their Safe Space. Victims can use a private room to make telephone calls, speak to a trained member of staff and access information about available support services

www.uksaysnomore.org

Hollie Guard – smartphone app that provides enhanced levels of protection. In danger? With a simple shake or tap it activates Hollie Guard, immediately notifying your chosen contacts, pinpointing your location and sending audio and video evidence directly to their mobile phones

www.hollieguard.com

 

  • Additional Support for Victims (Male Victims)

 

Men’s Advice Line – help and support for male victims of domestic violence.

0800 801 0327

www.mensadviceline.org.uk

The ManKind Initiative National Helpline – a confidential helpline for male victims of domestic abuse

01823 334 244

www.mankind.org.uk

Survivors UK – provides information, support and counselling for men who have been raped or sexually abused

0203 322 1860 – webchat and texting service also available

www.survivorsuk.org

 

  • Additional Support for Victims (LGBTQ)

 

GALOP National LGBT Helpline

Support for LGBT victims of domestic abuse, hate crime or sexual violence

0800 999 5428

www.galop.org.uk

 

  • Support for Perpetrators

Respect – for perpetrators of domestic abuse who wish to change their behaviour.

0808 802 4040

info@respectphoneline.org.uk

Domestic Violence Intervention Project (DVIP) – for perpetrators of domestic abuse who wish to change their behaviour.

0207 633 9181

dvip.vpp@richmondfellowship.org.uk

Kingston – Neville House, 55 Eden Street, Kingston KT1 1BW, Phone: 0203 166 0953, www.citizensadvicekingston.org.uk

Richmond – 94-102 High St, Hampton Hill, Hampton TW12 1NY, Phone: 0808 278 7873, www.citizensadvicerichmond.org/

Sutton – Civic Offices, St Nicholas Way, Sutton SM1 1EA, Phone: 0208 405 3552, www.citizensadvicesutton.org.uk

Wandsworth – Battersea Library, 265 Lavender Hill, Clapham Junction SW11 1JB, Phone: 0808 278 7833, www.cawandsworth.org

 

South West London Law Centre – if you cannot afford a lawyer, they may be able to provide free and independent legal advice on social welfare issues, such as housing, debt, immigration and employment

www.swllc.org

0208 767 2777

enquiries@swllc.org

 

South London Refugee Association – prioritising urgent immigration cases for those who are vulnerable and destitute

www.slr-a.org.uk

0203 490 443

admin@slr-a.org