Fresh Start – Preventing Homelessness

Fresh Start is an early intervention, homelessness prevention programme, which is outreach and community-based.  

The team work with people who have an existing tenancy, but may have some challenges that they are facing. These issues could lead to their tenancy becoming insecure. The Fresh Start team provide advice and guidance, and can help link people into services which can support them.

This is a free service. We know how difficult it can sometimes be to find the right people to help and have someone listen when you’re trying to explain your situation. We are here to lend a friendly and non-judgemental ear, assisting you to get the support you need and deserve.

Fresh Start work with single households and families in Kingston and Richmond, and single households only in Sutton.


The Fresh Start team offer people up to six goal-focussed sessions to provide support around issues, such as:

· Arrears / repairs / housing issues
· Finances / debt / money management / benefits
· Physical health
· Mental health / emotional wellbeing
· Employment / education / training / volunteering
· Substance misuse
· Criminal justice

We also support people to engage within their community, to feel more connected – supporting people to access community peer networks, groups and links.


Pleas note the following:

If you have been served a letter you leave your property (Section 8 or 21), we are unable to support you, and you should contact your local council for support. Fresh Start also cannot provide any kind of housing, council or otherwise. Clients will be advised on realistic options around their housing, and various processes around this, but the Fresh Start team do not have access to any form of housing stock.

To refer yourself to our service, please go to www.tfaforms.com/4650271
For further information, please call our duty number on 07384 215 259 and leave a message with your details. This phone is checked once a day.

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