Hostel support worker

Hostel support worker

Hostel Support Worker (Full-Time, Permanent Contract)
Richmond upon Thames, Greater London
37.5 Hours per week


This role will require you to work on a rota system, Shifts are 8am to 3.30pm or 2.30pm to 10pm and will include weekends.

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.

The Role

As a Hostel Support Worker, you will be part of a professional and experienced team and will be responsible and accountable for the provision of hostel-based services and the effective co-ordination of support to rough sleepers with complex needs.

This role will require you to work on a rota system, Shifts are 8am to 3.30pm or 2.30pm to 10pm and will include weekends.

About You

To be considered for the role of Hostel Support Worker you will have:

– Relevant experience, either paid or voluntary, working with homeless people or rough sleepers
– An understanding of the causes of, and pathways out of, homelessness
– Experience of assessment and support systems for vulnerable people, including key working
– The ability to work with clients who may display challenging behaviour and that have complex needs
– Basic knowledge of appropriate legislation, including welfare benefits and housing law
– Basic knowledge of health and safety requirements in the workplace
– Solid IT skills
– The ability to represent SPEAR appropriately at all times, and work professionally with external agencies
– An understanding of confidentiality needs within the organisation and the ability to apply them
– The ability to manage your time in a busy and pressurised environment.

The Benefits

Health & Wellbeing –

24-hour access to confidential counselling services (EAP)
Free Wellbeing sessions
Enhanced maternity and paternity leave
A pension scheme after three months of service
Yearly eye care vouchers

Work life balance –

34 days holiday (inclusive of bank holidays) increasing with length of service.
Flexible working
Free moving house day

Travel –

Cycle to work
An interest-free season ticket loan
Staff interest-free loan
Free parking (at some sites)

SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

So, if you’re seeking your next challenge, please CLICK HERE TO APPLY. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.


For further and more detailed information on the role and person specification, please review the Job Description.

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