An independent evaluation of our Homeless Health Link Service has highlighted the important role it plays in improving the health and wellbeing of people experiencing homelessness in Kingston and Richmond.
The report found that the service continues to make a real difference for people who may otherwise struggle to access healthcare. Through specialist, person-centred support, the Homeless Health Link team helps clients navigate health services, build confidence and take practical steps towards better wellbeing.
The service has been operating in Richmond and Kingston since 2017 and is the only service in the two boroughs focused specifically on the health needs of people experiencing homelessness. The evaluation underlines the vital gap it fills in local support, particularly for people facing multiple barriers to care.
The findings show that the service is helping people not only access health support, but also feel more connected to professionals and services around them. Its holistic approach is valued by both clients and partners, with the report recognising the positive impact it has on engagement and wellbeing.
The evaluation also reflects the growing importance of digital access to healthcare. We have been supporting people to get online and use NHS services, including ordering repeat prescriptions, accessing medical records and finding reliable health information. For people experiencing homelessness, this kind of practical support can make an important difference.
Overall, the report shows that by offering consistent, flexible and compassionate help, our Homeless Health Link Service is supporting better health outcomes and greater independence for people experiencing homelessness in Kingston and Richmond.
