Supra-Outreach Administrative Assistant


The Role

You will provide a professional, efficient, accurate and confidential administration service for the Richmond and Wandsworth Supra-Outreach service operated by SPEAR. You will update and maintain quality administrative systems and procedures to support the work of the coordinator. The role will include the maintenance of electronic client files; processing of client record management data and administering and recording the activities of the multi-disciplinary team engagement. The post will also be responsible for assisting in the organisation, recording, and follow-up, on the agreed actions, from Multi-disciplinary Team meetings.

You will be responsible for the effective overall administration of the Supra-Outreach Service including the collection of client engagement and assessment information and support planning actions by various stakeholder agencies.

Other duties include:

  • To support the Supra-Outreach Coordinator with all administration & coordination activities, to ensure all recording processes are maintained efficiently and accurately.
  • To be responsible for the management of the client database ensuring that same is kept fully up to date and client information is accurately input and updated where necessary.
  • To ensure that electronic files are maintained in line with GDPR and internal protocols.
  • To assist with other ad-hoc MDT tasks and projects where required by the Supra-Outreach Coordinator.
  • To work alongside SPEAR’s Data Manager to create, contribute to, and present reports required for KPI monitoring purposes to our funders
  • To support the administration of SPEAR’s regular engagement with multiple external statutory and voluntary sector agencies
  • To work with the co-ordinator to plan, administrate, and record all Supra-Outreach Team meetings.


  • Contribute to regular team meetings, away days and staff meetings.
  • Maintain a safe and appropriate physical environment for staff and service users, in line with SPEAR’s Health and Safety Policy.
  • Liaise and work with all internal stakeholders to deliver an effective service across Richmond and Wandsworth boroughs.
  • Undertake other duties as your line manager should require in keeping with the responsibility of the post.

Essential skills, knowledge and experience

  • Ability to maintain the highest standards of confidentiality, and ensuring the integrity of records and conduct.
  • Strong administration skills and experience with the ability to work independently and under own initiative once given tasks.
  • Demonstrates a positive, friendly, flexible, and capable manner, and can build relationships quickly.
  • Has strong interpersonal, verbal, and written communication skills. Has excellent time management, organisational and computer skills including Word, Excel, and PowerPoint. Data manipulation and presentation an advantage.
  • Flexibility to travel across SPEAR’s sites in the Richmond and Wandsworth boroughs.

Your Benefits

– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Enhanced maternity and paternity leave
– Enhanced occupational sick pay
– Enrolment into our pension scheme after three months’ service
– Yearly eye care vouchers

Your Perks

– 24-hour access to confidential counselling services (EAP)
– Free staff wellbeing sessions
– Flexible working
– Free moving house day
– Staff interest-free loan and season ticket loans
– Cycle to work scheme and free parking at some sites

Once you join us, you will be eligible for a whole host of benefits. Need a day off to move house? We can do that. Want to be out in nature every day and cycle to work? No problem. Need to know you’ll be financially secure whether you’re sick, having a child, or simply in the future? We’ve got that covered with sick pay, parental leave, and a great pension scheme.

We will also ensure your mental wellbeing can be your number one priority through access to a confidential counselling service, so you can go home every day, knowing your hard work is helping some of those most marginalised in society move from homelessness to independence.

SPEAR welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion or sexual orientation.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.